Technical Support Engineer

Descripción de la oferta

We’re looking for a skilled and customer-focused Tech Support Engineer to join our growing team! You’ll be the first line of defense when our clients run into issues with their hosting services—troubleshooting, problem-solving, and guiding them with expert care.


Responsibilities:

Provide technical support via chat, ticket, email, or phone
Troubleshoot and resolve issues related to shared hosting, VPS, domains, DNS, SSL, and email
Assist customers with website migrations, backups, and basic CMS-related issues (e.g., WordPress)
Escalate complex issues to senior engineers or specialized departments
Maintain detailed logs and update support documentation as needed
Ensure high customer satisfaction through clear communication and timely resolution
Requirements:

Strong understanding of web hosting environments (cPanel, WHM, Plesk, etc.)
Familiarity with Linux server environments and command line tools
Knowledge of DNS, FTP, SSH, SMTP/IMAP/POP3, SSL certificates, and basic MySQL/PHP
Excellent communication skills and a customer-first attitude
Ability to multitask and work in a fast-paced support environment
Experience with ticketing systems like Zendesk, Freshdesk, or WHMCS

Nice to Have:

Experience with cloud platforms (AWS, GCP, DigitalOcean)
Familiarity with WordPress and other CMS platforms
Prior experience in a hosting or IT support role

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

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